Privacy Policy

Jambo Ride (“we”, “us”, or “our”) operates the Jambo Ride passenger and driver mobile applications and related services in Tanzania. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information we collect

We may collect the following categories of information:

• Account information — name, phone number, email address, profile photo, and authentication credentials when you register or sign in (including SMS one-time passwords and, where enabled, Google sign-in).
• Location data — precise GPS location when you use the app, including during active trips. The driver app may collect background location while online to support dispatch and live tracking.
• Trip and usage data — pickup and drop-off addresses, route information, service tier, fares, trip status, ratings, and in-app chat messages related to a trip or support conversation.
• Payment and wallet data — wallet balance, transaction history, mobile-money payment status, and payout details for drivers. We do not store full mobile-money PINs.
• Driver verification data — identity documents, vehicle details, and licence information submitted for Know Your Customer (KYC) review.
• Device and technical data — device type, operating system, app version, push notification tokens, and diagnostic logs used to keep the service secure and reliable.
• Safety information — emergency contacts you choose to store and SOS alert details when you use safety features.

2. How we use your information

We use personal information to:

• Provide ride booking, dispatch, navigation, and trip completion;
• Process payments, wallet top-ups, and driver payouts;
• Verify driver identity and maintain platform safety;
• Send trip updates, OTP codes, support messages, and push notifications;
• Improve our services, prevent fraud, and comply with legal obligations;
• Respond to support requests and resolve disputes.

3. How we share information

We may share information with:

• Other users — limited trip details (e.g. name, photo, vehicle, live location during an active trip) between matched passengers and drivers.
• Service providers — cloud hosting, SMS delivery, email, maps, payment processors (including mobile-money partners), and analytics providers under contractual safeguards.
• Authorities — when required by law or to protect safety, including responding to valid legal requests.
• Emergency contacts — when you trigger SOS or safety features you have configured.

We do not sell your personal information.

4. Location data

Location is essential to matching riders with drivers and showing live trip progress. You can control location permissions in your device settings; however, disabling location may prevent you from booking or completing trips. Background location on the driver app is used only while the driver is online or on an active trip.

5. Data retention

We retain information for as long as your account is active and as needed to provide services, comply with law, resolve disputes, and enforce our agreements. Trip and financial records may be kept for longer periods where required for accounting or regulatory purposes.

6. Security

We use technical and organisational measures — including encryption in transit, access controls, and secure cloud infrastructure — to protect your information. No method of transmission or storage is completely secure; please use a strong device passcode and keep your login details confidential.

7. Your choices and rights

Depending on applicable law, you may have the right to:

• Access, correct, or update your profile information in the app;
• Request deletion of your account (subject to legal retention requirements);
• Opt out of non-essential marketing communications;
• Withdraw location or notification permissions via device settings.

To delete your Jambo Ride or Jambo Ride - Driver account, follow the steps on our Delete account page (in-app or by email; processed within 30 days of verification). For other privacy requests, contact us at admin@jamboride.co.tz.

8. Children

Jambo Ride is not intended for users under 18. We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us so we can delete it.

9. International transfers

Your information may be processed on servers located outside Tanzania (for example, cloud providers). Where we transfer data internationally, we take steps to ensure appropriate safeguards are in place.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the effective date. Continued use of the apps after changes constitutes acceptance of the updated policy.

11. Contact us

For privacy questions or requests, contact:
admin@jamboride.co.tz
General support: support@jamboride.co.tz
Website: jamboride.co.tz

Related: Terms of Service · Rewards Terms